CAN YOU TELL ME ABOUT HEROWN PRODUCTS?

Certainly, please follow this link to read about our products. FIND OUR MORE ABOUT HEROWN PRODUCTS

You can always email us with specific questions too hello@herownstore.com

DO YOU DELIVER OVERSEAS?

Yes! Our flat-rate international delivery is £20. We are currently working with our courier partner to reduce this cost. It is our aim to bring our products to you wherever you are and it is our immediate focus to partner with key retailers around the globe so you can access our wares with ease and as economically as possible, anywhere.

WHAT CURRENCY WILL I PAY IN?

HEROWN is based in Edinburgh, Scotland part of the United Kingdom. Products are sold in £ sterling unless other currencies are made available.

WHICH CREDIT OR DEBIT CARDS DO YOU ACCEPT?

You can make secure online payments with the following credit and debit cards:
American Express (Amex)
Mastercard
Visa
Visa DebitAt the point of placing your order, card verification checks will be carried out.

CAN I PAY VIA PAYPAL?

We accept payment by PayPal. If you choose to pay by PayPal we take payment at the time your order is placed. If you do use PayPal and wish to return your purchase (or part of it), you must follow our returns policy.

WHY IS THE ITEM I WANT SHOWING ONLINE BUT IT IS NOT IN STOCK?

We produce our candles in batches. If an individual product sells out, it will return.

We are very sorry if the product you want has sold out or keeps selling out before you can get the chance to purchase it. It is difficult to predict how many units of each product reference we will need to make ahead of time and given the high demand for our products, its inevitable that we may sell out of products from time to time.

Furthermore we formulate, manufacture, assemble and send out everything by hand and in relatively small batches with each run. Naturally, this has many benefits however we do appreciate that it is annoying if a product you want is out of stock. You can always reserve a product by emailing us, which means your desired order will be reserved when the next production run is ready. We will keep you up to date with regards to the next release date and will ensure that your order is on its way to you as soon as possible. If you no longer wish to purchase your allocation, no worries! We will email you as soon as your reserved item is available and wait for 10 days for your response before releasing for general sale.

It would be amazing if we could predict how many units our customers may want to buy before we start production but sadly we don’t have a crystal ball! Our production time is long (4+ weeks) and our products are expensive to produce, so we make as much as we can afford and try our best to demonstrate when items are out of stock. If you contact us, we can give you estimates for when a fresh batch should be ready for purchase.

WHERE ARE YOUR GIFT CARDS?

Currently we do not sell HEROWN gift cards. If we have significant interest in selling them, we will absolutely make a gift card available for purchase. Tell us if you think this is a good idea at: hello@herownstore.com.

WHY DO YOU NEED MY TELEPHONE NUMBER?

We require your telephone number so that we can contact you quickly if there is a query on your order. We keep all of the personal details that you share with us secure.

… AND MY EMAIL ADDRESS?

We need your email address so that we can communicate with you and also update you with the status of your order. With your consent, we would also like to keep you updated about our latest news and promotions.

COOKIES, DO YOU USE THEM?

Yes, on our site www.herownstore.com we use cookies only to store necessary information. For more information regarding Cookies please click here.

CAN I SAMPLE HEROWN PRODUCTS BEFORE BUYING?

Currently, the only way to sample HEROWN products is through bric and mortar stockists, which we hope to build upon steadily. We have considered offering teeny-tiny sample size candles however these sizes don’t really function properly - the performance of a candle such as our standard size relies on the physicality of the product, the size of the candle and container are crucial to the performance and experience. We are actively thinking of ways for customer to sample our candles so as to better inform purchasing decisions.

Ask for more information - hello@herownstore.com